Although this information may be too much for you to read, some aspects of this may be worthwhile as it highlights how much care and structure goes into looking after you.
You can download our mission statement by clicking the button below.
We are confident that our service and facilities will not be the cause of any complaint. However we do not wish to become complacent about the views and feelings of our patients.
If you have a complaint or concern about the service you have received from the dentist, a member of our team or any other aspect of your care, please talk to us so we can put it right for you.
We operate a practice complaints procedure for dealing with complaints. Our complaint procedure adheres to national standards and requirements set in the GDC guidelines.
We will always react positively to criticism to further improve the high quality service that we strive to provide but hope in the security that our care has met every aspect of your dental care with us.
Data Protection Statement
Dental Care Partnership complies with the 1998 Data Protection Act and our written policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully. We are registered as a Data Controller with the Information Commissioner for this purpose – registration number Z3485371 should you need to check this out.
Freedom of information
Guide to the Information Published
Available on the downloads page, a guide of the information routinely made available to the public at Dental Care Partnership, in accordance with the Freedom of Information Act, 2002. The guide will be reviewed at regular intervals and be monitored for its effectiveness.
We are proud of our Cross Infection Policy which complies with current best practice guidelines as defined by the British Dental Association and the HTM 01-05 technical memorandum for Dental Practices.
Where possible, disposable items are used and disposed of after each patient and all other items and instruments not single use are cleaned using the latest equipment and then sterilised in an autoclave after each and every use. Each item of instrument after the process is verified as sterile and stamped marking an expiry date as per recommendation.
Dental Care Partnership has a strict regime in place following practice policies and protocols to ensure Infection Control and its maintenance is set to the highest of standards. We also perform audits and assessments to ensure your wellbeing while you are in our care. After all we have a firm belief, if we wouldn’t treat our own family here, why would we treat others.
Health and Safety Statement
We take every precaution to safeguard all of our patients, staff and external visitors whilst at the practice. We follow all current guidelines relating to Health & Safety as well as COSHH (Control of Substances Hazardous to Health) and X-Rays (IRMER – Ionising Radiation (Medical Exposure) Regulations 2000). We operate within the National Institute of Clinical Excellence (NICE) guidelines ensuring your safety is of paramount importance. Regular risk assessments are undertaken both internally and externally sourced to maintain your health and safety requirements are met.
You can download our Charter Of Patient Safety by clicking the button below.
Care Quality Commission
We are pleased to report we passed our recent CQC inspection with flying colours.
Equality and Diversity Policy
Our vision is for Dental Care Partnership to be a successful, caring and welcoming place for patients to receive dental care and advice. We want to create a supportive and inclusive environment where our staff can reach their full potential and care is provided in partnership with patients, without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered and the diversity of people’s backgrounds and circumstances will be positively valued.
Click here to view General Dental Council information.